4 Service

4.1 Equipment distribution network

  Your power Sonnex Tech equipment needs to configure the server address to display data in Sonnex Tech. You can perform network distribution operations on the device on the APP. The specific steps are as follows:

① Open Sonnex Tech.

② Click Tools - Equipment distribution network.

③ Click the [Search device] button at the bottom to find the device you want to configure the network.

④ Select the WiFi you want to connect to.

⑤ Click the [Set Now] button.

4.2 Device control

  Sonnex Tech allows you to remotely read/set some device parameters on the mobile terminal, as follows:

4.2.1 Batch command control

① Turn on Sonnex Tech - service.

② Click [Device Control] to enter the device data list.

③ Click the button of the device data to enter the batch command control page.

④ Click any command to pop up the operation page.

⑤ Click the [Read] button to obtain the current setting parameters of the device.

⑥ Enter the modified parameters and click the [Set] button to send the command to the device.

4.2.2 Single command control

① Turn on Sonnex Tech - service.

② Click [Device Control] to enter the device data list.

③ Click the of the device data - single command control button to enter the single command control page.

④ Click the instruction name selection box to select an instruction to operate.

⑤ Click the [Read] button to obtain the current setting parameters of the device.

⑥ Enter the modified parameters in the command content and click the [Set] button to send the command to the device.

4.2.3 Control Logs

① Turn on Sonnex Tech - service.

② Click [Device Control] to enter the device data list.

③ Click of device data in the upper right corner to enter the command control log page

4.3 Firmware upgrade

  When your power Sonnex Tech equipment has been connected to the server of the smart energy management platform, you can upgrade the DSP/ARM version of all devices under your name in the APP, the specific steps are as follows:

① Open Sonnex Tech.

② Click [Firmware Upgrade] to enter the device data list.

③ Click on the of the device data to enter the version selection page.

④ Click the button in the version data that needs to be upgraded to start the upgrade.

4.4 Help and Feedback

  Sonnex Tech provides you with solutions to some common problems and operation guides for common functions on the help and feedback page, which you can view on this page. Of course, if you encounter an unresolved problem, you can also click the [Feedback] button in the upper right corner of the page to seek our help.

4.5 One click repair

  When your power station equipment malfunctions, you can obtain assistance through the one click repair function, with the specific steps as follows:

① Open Sonnex Tech.

② Click [Service] - [One click Repair] to enter the device data list.

③ After entering your information on the page, click the [Submit] button to send the repair information back to our company, and the relevant after-sales personnel will contact you.